Frequently Asked Questions

Why's

We DVNGROUP are one of the fastest and dynamic growing company listed in jewelry industry, an award winning company for it quality service, and excellent customer support facility. Our motto is if our buyers are successful, we just follow that.

An passionately delivering jewelry company since 72 years leading in quality and on time delivery pace. with an outstanding customer service provided to all our customers. With the strong presence and quality controlling system in every stage of production, we can give commitments on the standards of the quality we work is affirmative.

We DVNGROUP also ensure that we are always on our toes when it counts on service and understand all the needs of US, UK and European Markets.

  • If you require Good Quality
  • If you require On Time Delivery
  • If you require Consistency in Products
  • If you want Exclusivity of your Designs

Then yes you should buy from DVNGROUP.

Our offices are open from 9:30am – 6:30pm, Mondays - Saturdays. But for any queries and customer support or any after sales discussions to be done, We are closed on Bank Holidays and over the Christmas and New Year Period. However any emails or messages sent to us, we will try to get back to you in 24 working hours or the next working day.

Accounts

You can set up an online account by clicking on the Register button in the top menu bar. You will get several options to register , like you can press Facebook, Linkedin, Or Twitter buttons, or by filling-up the form, Once the registration is done or form filled in and submitted all of your details, the online account will be activated.

If you have forgotten your password you can request a new one. Go to the login page by clicking on Login in the top menu bar. Enter in your email address and then click on Forgotten Password. A new password will be sent to your email address. You can then log in and change your password to something memorable to you in the My Account section.

Alternatively you can contact us via phone, email or our live chat service providing us with your email address and we can reset your password for you.

If you do not receive an email containing your new password please contact us via phone, email or our live chat service providing us with your email address and we can reset your password for you.

Orders & Payments

The ordering process is very simple, please follow the below stated few simple steps:

  • Select the products as per your choice by pressing "AddToCart" button (These selections will automatically get added in shopping bag)

  • Follow the sizes you require for each product (The required sizes can be edited on detail page or in shopping bag both)

  • To send the selected products Inquiry, please Register your self by pressing either Facebook, or Linkedin, or Twitter buttons or by filling the registration form.

  • Press the button " Inquiry " for the selected styles to be emailed to yours and our sales cordinators email, once the email is received by our sales cordinator, she will prepare the proforma invoice, and send it to your registered email id.

  • Once you have reveived the Proforma Invoice copy, you will need to pay an decided upfront amount and then the order will be considered confirmed.
Yes. Once we have received an order the invoice will be sent to you via email.
Our Customer Service will advise and guide you so that you make your payment easily.
All orders must be paid in full for shipment
You can pay using your credit card using Paypal and / or send a bank transfer if you prefer.

You may pay by credit/debit card, bank transfer, cheque or postal order.

We accept Visa, MasterCard, Electron, Maestro,(Switch) and Solo. Please note we have a minimum transaction of £25 on all cards. If paying by card please supply us with your card type, number, expiry date, security code, cardholder's name and the address that the card is registered to.

Please make cheques payable to: International Connection UK Ltd and include your company details, the invoice number and your 4 digit account number (if known) on the reverse.

If you are paying by bank transfer, our bank details are as follows:

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at [email protected] as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

The information you provided to us during the online ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology. This server encrypts information whilst it is being transmitted across the Internet so that unauthorised people cannot read it. We collect only the basic personal details required to process your order.

We will not release your name, address, email address or any other information to any third party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other company, organisation or individual.


Shipping

The cost varies depending on the shipping invoice amount, the size of the package and the destination.

You can specify this information in the shopping cart before processing your order. Note that this cost / shipping cost does not include taxes and tariffs of the destination country.

Once you have placed an order, the shipping method should not be altered. However, you can still contact our Customer Service Department at [email protected] Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.
All expenses related to the importation and nationalization of the product paid by the buyer.
Customs procedures are performed by the carrier we use to ship your order, but you will be paying your taxes.
The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.
Approximately 5-7 business days
We ship worldwide. The exact shipping rate varies based on the item weight and the destination country. We will always suggest the most appropriate shipping weight for our customers to help to save money. Our goal is always fast and secure delivery of items to our customers.

The information you provided to us during the online ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology. This server encrypts information whilst it is being transmitted across the Internet so that unauthorised people cannot read it. We collect only the basic personal details required to process your order.

We will not release your name, address, email address or any other information to any third party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other company, organisation or individual.

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